Your contract is with Prestbury Travel Ltd, trading as Prestbury Worldwide Resorts, which is registered in England number 1857988. When you make your booking and we have received your payment (for deposit or full balance) you will be deemed to have accepted, on behalf of all your party, the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English Courts at all times. When you make your booking, you must pay your deposit/balance:-
- Deposit: as advised at time of booking.
- If within 10 weeks of departure, the full balance must be paid. Cruise balances vary and you will be advised at the time of booking.
- At certain times of the year, for example festive season, a higher deposit or further deposit may be required for your accommodation. You will be advised at the time of booking.
- At certain times, or for certain airlines, we may require full payment on flights (when usually our terms state there will be only a deposit required) and we have to issue the tickets. You will be advised at time of booking if this is the case. Once ticketed, there may be full cancellation charges.
- Clients are responsible for sourcing their own holiday insurance.
- Clients are required to check applicable vaccinations required.
Foreign Office Travel Advice
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, please visit the following website:-
All deposits are non-refundable
A contract will exist as soon as we issue our confirmation to you or, in the case of a late booking, on receipt of payment. The balance is due 10 weeks prior to departure, or as advised on your confirmation, and if not received by the balance due date on your confirmation/invoice, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges.
Our website prices are quoted as guide prices only, and are based on the lowest applicable prices, excluding airfare, and therefore these lead-in prices may be higher or lower at time of enquiry. This may be due to offers expiring or being introduced and exchange rate fluctuations. If we become aware of any error in a quotation prior to confirmation of your booking you will be advised of the new price before you commit yourself to the booking.
Prices once booking confirmed
Once your chosen booking is confirmed (with deposit or full payment taken) the price you pay will only be subject to any further surcharge in the event of any government increase in taxes in relation to any element of your holiday. All country taxes will be included in your price.
Alterations by you
If, after our confirmation has been issued, you wish to alter any of the arrangements made, we will do our best to accommodate your wishes. However, you may incur further costs from hotels, airlines or any of our other suppliers due to your changes. Please be aware these costs can increase substantially the closer to departure date the changes are made and you should contact us as soon as possible. Please note that certain hotel or flight arrangements cannot be changed or cancelled without incurring up to a 100% cancellation charge.
Cancellation by you
Should you wish to cancel your holiday, the lead name on the booking must make the cancellation in writing along with a booking reference. On receipt of your cancellation, we will retain your deposit and, in addition, may apply cancellation charges to the maximum shown below. Under certain circumstances we are forced to vary our cancellation terms and charges. Whenever this applies, you will be advised at the time of booking. Our standard cancellation charges are:
Period before departure within which written cancellation is received by us.
Accommodation, Flight Inclusive Package and Flight Only
Please note that some airfares are fully restricted, or require an earlier ticketing deadline, after which no changes or refunds are allowed. If this is the case you will be advised at the time of booking.
Our standard cancellation charges are:-
|More than 10 weeks||Loss of deposit|
|Less than 46 days||100%|
Alterations by us
The information featured in our brochure is planned many months in advance and changes can occur for a variety of reasons after we publish the brochure. For the most accurate and up to date information, please refer to our website. We will do our best to advise you of any changes either at the time of booking or before departure. However, sometimes a major alteration has to be made to your booking; these are changes that involve a change of departure airport, overseas resort, date of departure, outward/return flights by more than 12 hours. In this event we will notify you as soon as possible and you will have the option of (a) accepting the changed arrangements or (b) purchasing another holiday from us (if the holiday selected is less expensive than the original, we will refund the difference but if it is more expensive, you will be charged the difference) or (c) cancelling your holiday. If you elect to cancel, we will refund your monies paid to us. In addition, whichever option you choose, we will pay compensation as follows:
Period before departure (compensation per person, excluding infants) within which a major charge has been notified to you.
|More than 56 days||Nil|
Compensation payments do not apply to changes caused by force majeure i.e. war or threat of war, riots, civil strife, terrorist activity, strikes or other industrial disruption, natural disasters (including ash cloud dispersal), fire technical problems with transportation, airport closures, quarantine epidemics, weather conditions, movement action, or other events beyond our control. Should changes become necessary during your holiday for reasons of force majeure, we cannot accept responsibility for any loss, damage or expense. If you have booked a package holiday from ourselves and your holiday is disrupted due to force majeure prior to departure, you will have the option to re-book for a different date (if the holiday selected is less expensive than the original, we will refund the difference but if it is more expensive, you will be charged the difference) or cancel your holiday for a full refund.
If you have booked accommodation only with us, you will not be entitled to a refund if you cancel your holiday, but we will do our utmost to assist in re-booking your holiday for as minimal cost as possible. If you are stranded abroad due to force majeure, and have travelled on an EU airline, then that airline is responsible for bringing you and your party home, and ensuring you are looked after in your destination (including arranging accommodation for any additional nights in resort) and all reasonable costs incurred during any enforced stay. However, we will do our utmost to assist and liaise with yourself and relevant airlines, accommodation and ground handlers to ensure everything is being done to bring you home at the earliest possible date, and keep you informed as much as possible.
Cancellation by us
Unfortunately we must reserve the right to cancel. However we will only cancel after the date your balance is due if (a) you have failed to pay the final balance or (b) as a result of circumstances beyond our control i.e. we are unable to provide the holiday booked in which case we will refund all monies paid or offer an alternative holiday (see alterations by us). Circumstances beyond our control exclude cancellations forced by force majeure.
Our liability to you
We accept responsibility for ensuring the holiday you book is as described in our brochure and that the services offered reach the standard commensurate with our ratings. In addition, we accept responsibility for the acts and/or omissions of our employees. If you or any members of your party suffer death, bodily injury or illness arising from the negligence of our suppliers, their subcontractors, servants and/or agents, we will accept responsibility providing that they were acting in the scope or course of their employment when the accident occurred. Our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements of the person affected. The maximum amount will only be paid if everything has gone wrong and you have received no benefit from your holiday. Where enjoyment for only some of the days has been affected will refund reasonable expenses and pay a maximum £50 per day compensation per person affected. In respect of transport by air, sea or rail then obligations and liabilities are limited in the manner provided by the relevant international convention. Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person or organisation responsible for causing the illness, injury or death. This means that you must agree to assign that part of your rights to us and we will be subrogated to those rights.
We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from:
g) The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act (s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseen, unavoidable of force majeure.
Your liability to us
During the course of your travel arrangements with us, you and your party must behave in a reasonable and responsible way towards, and in the vicinity of, other people. This also applies to the accommodation you are staying in including any loss and damage caused by a lack of reasonable and responsible behaviour. We reserve the right to cancel your holiday arrangements immediately if the aforementioned is not adhered to. You and your party will be responsible for any consequent loss and/or damage. We will have no liability to you in these circumstances. It is your responsibility to check that all details on your confirmation/invoice are correct. We must be notified of any inaccuracies within 14 days of the invoice date. We cannot accept any liability if we are not notified of any inaccuracies (from either party) outside the 14 days; although we will make every effort to rectify them, any costs in doing so must be met by yourselves.
Please note also we are unable to issue your flight tickets until you have returned your APIS (passport) information.
Passports and visas
It is your responsibility to be in possession of a valid passport, your driving licence if you have hired or intend on hiring a vehicle, and any visa which may be necessary. Whilst visas are not required by British passport holders for many destinations, you will be advised at the time of booking whether one is required. If you or a member of your party is a non-British passport holder you must ensure visa requirements are established with the relevant country embassy. Certain countries, for example the USA and its Visa Waiver Program, have requirements of all prospective arriving passengers in to their country that must be completed prior to arrival in to their country. Again you will be advised at time of booking of any requirements, and guidance as to how to complete these requirements. Please visit https://www.gov.uk/government/organisations/foreign-commonwealth-office for the correct information on the destination you wish to visit.
All accommodation must be vacated by certain times dependent on the destination, and the most popular departure times of the airlines. These vary throughout the world as some destinations will always have early evening flight departures and therefore accommodation for these destinations will generally have a check-out time of midday, other destinations have early morning departures and therefore accommodation here would have very early check-out times. If a later check-out is required we can request a late check-out (not guaranteed) or you will have the opportunity to pay for a day room or an extra night and we will advise you if we feel you should consider these options. Check-in times also vary but will generally fit in with your flight arrival times. There are certain times where you may not be able to have instant access to your room on arrival, in which case you will be looked after by the relevant accommodation until access is available to your room.
We act as agents for the relevant carrier which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all services described on our invoice. However, all airlines are subject to operational delays, changes of routing, aircraft or carrier over which we have no control. When such changes are made, we will do our best to minimise any inconvenience any such changes may cause. Flight times will be advised at the time of booking but are always subject to change. Pre-reserved seating can also be arranged at time of booking, where available. However, these are never guaranteed and could change or be cancelled by the airline at anytime for reasons such as aircraft/configuration changes. On occasions where a special offer fare has been used and the balance paid on the flight, this element of the holiday is totally non-changeable and non-refundable. Please check your tickets upon receipt for your final confirmed flight times. We regret we cannot accept liability for any delay to your flight. In such circumstances you will be able to claim on your insurance or be entitled to compensation from the airline dependent on the length of delay.
If you have booked accommodation and flights with us, the total holiday is ATOL protected, since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is 3468. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Accommodation only holidays (i.e. booked without flights) are financially protected by our ABTA bond (V441X).
If, during the course of your holiday, you have any reason for complaint or dissatisfaction, you must contact our resort representative/ground-handler or agent or accommodation manager, who will do their best to solve any problems on the spot. If they are unable to solve the matter to your satisfaction, please contact us on (44) 1625 858158. If, after your return, you are still not satisfied you must notify us in writing within 28 days of your return. Any disputes that cannot be settled amicably may be referred to arbitration under a special scheme which, though devised by ABTA, is administered by the Chartered Institute of Arbitrators.
Building and the resultant noise from sites adjacent to any hotels, villas or apartments featured in our brochure or on our website may occur at any time. When we have notice prior to your departure we will advise you immediately and, if necessary, offer you alternative accommodation or if unable to offer you similar or superior accommodation, we will reduce the cost of the accommodation. We cannot be held liable for any construction work which commences after your arrival and/or of which neither we nor our agents have prior knowledge or warning.
Cruise & 3rd Party Conditions
Many third party suppliers, e.g. Cruises, have their own terms and booking conditions which you will be bound by through your contract with us. In the event of any conflict between the suppliers conditions and our conditions, the suppliers conditions will prevail, unless any terms in the suppliers conditions are deemed to be invalid or unenforceable, in which case our conditions will remain. Some of our suppliers conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us, may also limit or exclude our liability to you; they are often subject to international conventions. Where relevant, we will obtain necessary copies of such conditions.
Please email [email protected] if you would like to contact us.